HaiWay - Privacy Policy

1. Who Operates HaiWay (Data Controller)

HaiWay — the haiway.delivery website and the HaiWay mobile applications — is owned and operated by KCG DEVELOPMENTS LLC (d/b/a HaiWay), a Wyoming limited liability company headquartered at 5830 E 2nd St, PMB 7000, Casper, WY 82609, US. KCG DEVELOPMENTS LLC is the data controller for all personal data processed through the service.

Contact: contact@haiway.delivery or +1 (786) 622-9479.

2. Introduction

Welcome to HaiWay. We respect your privacy and are committed to protecting your personal data across our Super App. This policy describes what HaiWay collects, how it is used, and the choices you have.

3. Data We Collect

• Account Data: Phone number, name, and delivery addresses.
• Location Data: Precise GPS location while the app is in use for ride pickup, delivery routing, and live order tracking. In HaiWay Driver mode, background location is collected while a driver is On Duty — even when the app is closed or not in use — so dispatch and customers can track active rides and deliveries in real time; tracking stops when the driver goes Off Duty. Customers may also share a temporary live GPS beacon with their assigned driver during an active order or ride — Anguilla has no street addresses, so the beacon replaces them. Beacon sharing stops automatically when the order or ride ends and can be toggled off at any time. Your location data is transmitted securely and is never sold to third parties.
• Payment Data: Processed securely via our financial partners (Stripe). HaiWay does not store full credit card numbers on our servers.
• Order & Concierge Data: Items purchased, delivery instructions, order status history, and concierge-request details needed to fulfill your request.

4. How We Use Your Data

• To operate the service: routing deliveries, dispatching drivers, fulfilling orders and concierge requests, showing your driver your live location while beacon sharing is on, and continuously streaming a driver's location to dispatch and customers while that driver is On Duty — including when the driver locks their screen or the app runs in the background.
• To send transactional text messages and push notifications you opt in to: verification codes, order and delivery status updates, ride updates, and customer-care replies.
• To keep the platform safe: fraud prevention and account security.

5. SMS Opt-In Data & Twilio A2P Compliance

We use your phone number strictly to send One-Time Passwords (OTPs) and vital transactional updates you have opted in to receive.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• Strict Privacy Standard: We do not sell, rent, or share your SMS opt-in data, phone number, or personal information with any third parties or affiliates for marketing or promotional purposes. Mobile data is used exclusively for HaiWay operational communications.

6. Your Rights & Account Deletion

You may request access, correction, or deletion of your personal data at any time. In the app, Profile → Delete Account permanently anonymizes your personal data (order financial records are retained in anonymized form for ledger integrity). You can also email contact@haiway.delivery or call +1 (786) 622-9479 to request deletion or exercise any other privacy right.

7. Contact Us

Questions about this policy or your data? Email contact@haiway.delivery, call +1 (786) 622-9479, or visit haiway.delivery. Postal: KCG DEVELOPMENTS LLC, 5830 E 2nd St, PMB 7000, Casper, WY 82609, US.